Customer: A global industrial services provider
Industry: Industrial Services
Key Results:
• €150,000 annual savings from reducing inefficiencies
• Significant reduction in revenue leakage
• Integration with SAP Business One for streamlined operations
Challenge:
This global industrial services provider struggled with inefficiencies in managing field service operations across multiple regions. Manual scheduling, ticketing, and inventory management led to missed service opportunities, revenue leakage, and difficulties in keeping ERP data updated. Their existing ERP system, SAP Business One, wasn’t fully integrated with field service processes, causing delays and miscommunication.
Solution:
fentu FSM was implemented to automate the company’s field service workflows, while also collaborating closely with their SAP Business One partner to ensure seamless data flow between field operations and back-office systems. fentu FSM improved scheduling accuracy, automated ticketing, and provided real-time updates on parts inventory directly from SAP Business One, enabling more efficient service delivery and better resource management.
Outcome:
With the integration of fentu FSM and SAP Business One, the company saved up to €150,000 annually by eliminating inefficiencies in scheduling and inventory management. The improved accuracy and real-time data sharing reduced revenue leakage and allowed the company to maximise productivity across its global teams. The collaboration with their SAP Business One partner ensured that all operational data was synchronised, enabling better decision-making and more streamlined service operations.