Customer: A major European equipment distributor
Industry: Equipment Distribution
Key Results:
• 30% increase in first-time fix rates
• €200,000 annual savings in operational costs
• Seamless integration with SAP Business One
Challenge:
This leading European equipment distributor was experiencing inefficiencies in service operations, with repeated site visits and delayed response times affecting their bottom line. They also faced challenges in syncing service data between their field service teams and their back-office ERP system, SAP Business One, leading to administrative delays and operational bottlenecks.
Solution:
The distributor adopted fentu FSM and collaborated with their SAP Business One partner to ensure seamless integration between field service operations and their ERP system. fentu FSM provided real-time job tracking and workforce optimization, while SAP Business One handled financials, inventory, and customer data. The integration ensured that technicians had up-to-date information on parts availability and customer history before arriving on-site.
Outcome:
With fentu FSM and SAP Business One working in harmony, the company achieved a 30% increase in first-time fix rates. By reducing repeat visits and improving communication between teams, they saved approximately €200,000 annually in operational costs. The seamless integration between the two systems also improved data accuracy and administrative efficiency, allowing the company to deliver faster, more reliable service to their customers.