Customer: A global leader in medical device manufacturing
Industry: Medical Device Manufacturing
Key Results:
• €250,000 annual savings from reduced operational costs and errors
• Faster service response times and improved customer satisfaction
Challenge:
This medical device manufacturer, with a strong presence in Europe and Asia, was facing issues with slow service response times and frequent operational errors in handling service requests. As a company that provides critical healthcare equipment, accuracy and speed in addressing service issues are paramount. However, the company’s manual processes were prone to errors, resulting in delayed responses and dissatisfied customers.
Solution:
fentu FSM was implemented to overhaul the service management processes, automate task assignments, and streamline billing cycles. The platform allowed the company to reduce manual errors in dispatching technicians and improved tracking of service requests from start to finish. Additionally, automated billing and reporting processes helped eliminate time-consuming administrative tasks.
Outcome:
By leveraging fentu FSM, the medical device manufacturer improved service response times, reduced operational errors, and saved approximately €250,000 annually in lost revenue and operational costs. The automated workflows not only enhanced operational efficiency but also allowed the company to provide more responsive and reliable service, resulting in higher levels of customer satisfaction.